FAQ

Frequently Asked Questions

Most frequent questions and answers

Can I upgrade from monthly to yearly subscription?

We’re happy to hear that you’re interested in switching to an annual subscription! It’s a little tricky to change your subscription but go ahead and do the following: You should first cancel your monthly subscription and then renew it by purchasing the yearly subscription. There is no sign-up fee.

What does a subscription cost?

Our subscription costs $97/year or $15/month after a free 7-day trial. Our prices are in US Dollars, but Stripe and PayPal will take care of any currency conversions if you sign up from another country.

As a subscriber to trianbless.com, you get exclusive streaming access to four times as many videos as our free YouTube subscribers. This includes all Boxing, Kickboxing and Muay Thai videos.

Will I get charged for the 7 day free trial?

No you won’t. You get unlimited access to all our videos for 7 days. If you cancel before the end of the 7-day free trial, you will never be charged a penny.

Can I get a refund?

Our basic stance is that we have “a no refund policy”. We offer a free trial to our subscription so anyone can try out the site risk-free to see if they like it or not. If a customer is not satisfied, we expect that they will cancel their subscription within 7 days, prior to their first payment.

How do I cancel?

You can change the status of your subscription at anytime by visiting the My Account page and logging in to your account. If you have an active subscription (“Active” or “Processing” status), you can simply click “Cancel” (after clicking View on your active subscription) to stop your automatic payments and cancel your subscription. If you cancel before the end of your 7-day free trial, you will never be charged a penny. If you’d like to reactivate a subscription that has been canceled, simply click Reactivate before your subscription period ends, and it will go back to being an active subscription.

If you’d like to delete your account entirely, please contact us and we’ll be happy to take care of that for you.

Can I download a video?

Unfortunately we do not offer any downloadable lesson content. We are a streaming only platform. And of course if you can download and print out the cheat sheet for every lesson to bring it to your gym.

I can't log in

First things first, make sure you received a confirmation email. In this email you will find your autogenerated username and password. Your username will be your first and last name. Try logging in with just your username to see if that works. If you’re still unable to log in, try closing your browser and refreshing trainbless.com. A private browsing window will give you a fresh start as well. You can also try to reset or password. We will send you a password reset link to your email. If none of this works, reach out to our support team and we’ll be sure to get you sorted out.